Your Questions, Our Answers
How long does it take for my order to be delivered?
Your order will be processed within 24 hours. You will receive detailed delivery information and tracking updates in your confirmation email. Please note that delivery times may be slightly longer during peak seasons or promotional periods.
What should I do if I haven't received my order yet?
We do our best to ship your order within the estimated delivery timeframe.
However, due to high demand, delays may occasionally occur in exceptional circumstances.
📦 Is your order still on its way?
👉 Please check the tracking link sent to your email.
⏳ Has the delivery timeframe been exceeded?
If your order has not arrived within 15 business days, please contact us at info@violet-footwear.com and include your order number. We'll resolve the issue as quickly as possible.
I would like to exchange or return my order – how do I proceed?
If you would like to return a product, please contact our Customer Support team at info@violet-footwear.com.
Please include the following information:
- Your name
- Your order number (e.g. #0000)
- The reason for the return
We will then send you the return address along with further instructions.
Refunds:
Once we receive your item, your refund will be processed within 14 business days.
How can I contact Violet?
Have a question? We're here to help, 7 days a week!
📧 Email: info@violet-footwear.com
📝 Contact Form: Customer Service
📦 Track Your Order: Use the tracking link in your shipping confirmation email.
We respond within 24 hours—including weekends.
Are payments on your website secure?
Yes, all payments on our website are processed through a secure SSL connection and trusted payment providers.
Therefore, you can place your order with complete peace of mind, including by credit card, Google Pay, and Apple Pay.
