Refund policy

1. Return Policy

We offer a 30-day return window from the date your order is received.

To qualify for a return, the item must meet all of the following conditions:

The package must include all parts, components, and original packaging
The product must show no signs of improper use or damage caused by mishandling
Hygiene products must be thoroughly cleaned before initiating the return process
Any issues must be reported immediately upon receipt
Valid proof of purchase is required

We reserve the right to refuse returns if there is suspicion of misuse or customer-caused damage.

 

2. Return Process

If your order meets the requirements above, please follow these steps:

Send an email to: info@violet-footwear.com with the subject: “Return Request”

In your email, please include:

Order number
Reason for return
Full name
Address
Photos of the product

Wait for a response from our team with instructions and the return address.

Important:

Do not send the item before receiving approval
Do not ship to the address on the package or shipping label

 

3. Return Costs

Customers are responsible for return shipping costs.
Returned items must be sent to our central warehouse in Asia; the exact address will be provided by our team.

 

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at info@violet-footwear.com and include:

Order number
Description of the issue
Clear photos of the item

Solution:

A replacement item will be sent at no extra cost
No refunds are offered in these cases
Replacement is the only available resolution

 

5. Cancellations

Orders are processed automatically after purchase.
Cancellation is only possible before processing or shipment.

Once shipped, the customer must receive the item and then start the return process.

 

6. Refunds

After the item is received and inspected at our warehouse:

Refunds are only processed after inspection
Maximum processing time: 14 business days after approval
Refunds are issued to the original payment method
Shipping costs are non-refundable
No refund will be issued without receiving the returned item

 

7. Right of Withdrawal (14 Days)

Customers have a 14-day right of withdrawal from the date of receipt of the final product, in accordance with applicable law.

Refunds are issued only after the returned item is received
Return shipping costs are the responsibility of the customer
Orders cannot be cancelled once shipped

 

8. Refused or Unclaimed Deliveries

If a package is refused or not collected within the carrier’s deadline, the customer may choose:

- Reshipment (additional shipping fees apply)
- Refund with up to 50% deduction to cover return shipping, handling, and administrative costs

9. Important Notes

All returns must be sent to the address provided after approval
Never send returns to the address on the package
All return shipping costs are borne by the customer
We reserve the right to refuse returns that do not meet the conditions

 

10. Return Form

To receive a return form, please email: info@violet-footwear.com